Refund policy

REFUND & RETURNS POLICY
Thank you for shopping with Anna Kallschmidt, Ph.D., LLC. Because our physical books are custom manufactured and printed-on-demand at the time of your purchase, our return structure operates under strict parameters to match our manufacturing workflows. Please review our policies regarding returns and order errors below.
1. ALL SALES ARE FINAL (NO CHANGE-OF-MIND RETURNS)
Every single book ordered through our storefront is individually printed and bound from scratch the moment an order is confirmed. Because all products are custom-made to order, we do not accept standard physical returns, exchanges, or cancellations if you change your mind. We cannot offer refunds or store credits for accidental duplicate purchases or buyer remorse.
2. DAMAGED, DEFECTIVE, OR MISPRINTED ITEMS
While our printing partners utilize rigorous quality control checks, manufacturing print errors can occasionally occur. If your book arrives with clear manufacturing defects (such as upside-down pages, severe cover misalignments, or binding splits) or physical damage sustained during carrier transit, you are entitled to a replacement copy.
  • No Physical Return Needed: For your safety and convenience, you do not need to ship the damaged book back to our legal business address or our printing center.
  • How to Request a Replacement: Email us directly at info@drkallschmidt.com within fourteen (14) days of delivery. Your email must include your original Shopify order number and a clear photograph showing the explicit printing defect or shipping damage.
  • Resolution: Once the defect is verified against our manufacturing standards, we will submit a fresh printing order to our production line to have a brand-new copy shipped directly to you completely free of charge.
3. LOST OR STOLEN SHIPMENTS
All shipments are handed off to trusted third-party mail carriers and include active tracking numbers. If your package tracking states "Delivered" but you have not received it, please check with your local postal branch or neighbors. We are not responsible for packages stolen post-delivery or lost due to incorrect shipping addresses entered during checkout.